Flow Chart for Specification & Quality Parameters

Quality is unusually slippery and difficult to come to grip with. Therefore some might say “Quality is something I know when I see it. To some Quality is difficult to be explained like love or happiness. Once the concept of Quality is understood fundamentally it stops being slippery and becomes something which can hold by its tail.

Flow Chart for Specification & Quality Parameters

• The best money can buy
• Meeting a specification or conformance to specifications.
• Craftsmanship
• The degree of excellence that an item possesses.
• Product with no defect found
• Absence of variation in its broad sense.
• Meeting or exceeding customer expectation.

These responses depend on people’s perception of the value of a product or service under consideration

and their explanation of performance, durability, reliability etc. of that product or service.

According to dictionary Quality is: - an essential character: nature, an ingredient or distinguishing

attribute: property, a character trait, superiority of kind, degree of grade or excellence.

Different people have different views about quality.

· The best money can buy

· Meeting a specification or conformance to specifications.

· Craftsmanship

· The degree of excellence that an item possesses.

· Product with no defect found

· Absence of variation in its broad sense.

· Meeting or exceeding customer expectation.

These responses depend on people’s perception of the value of a product or service under consideration

and their explanation of performance, durability, reliability etc. of that product or service.